FAQ

We specialize in high-quality baby essentials, smart accessories, and practical everyday solutions. From soothing must-haves to time-saving parent helpers — our mission is to make daily life with your little one easier and more joyful.

We currently ship within Germany and selected EU countries. You can check shipping availability at checkout.

Orders are typically delivered within 3–6 business days. Tracking info is sent as soon as your package leaves our warehouse.

If your item arrives damaged or defective, please contact our support team within 7 days. We’ll replace or refund it – no questions asked.

Yes, we offer a 14-day return policy. Items must be unused and in original packaging. Please email us before sending anything back.

You can reach us anytime via email at support@kaufgewiss.de. We're happy to help!